iLab Organizer

ALERT

* * * Important Update for iLab Users * * *

New Support System Now Live: We are pleased to share that the new iLab Help Desk platform is now live as of January 14th, 2026.

The ‘Help’ link in iLab now opens an email through the new ticketing system. For details, please visit our Help Site article: Submit and Track Support Requests in the Portal.

Upcoming Holiday Closure: In observance of a holiday, Agilent CrossLab/iLab Operations Software Support Help Desk will be closed during U.S. hours on Monday, January 19th, 2026. During this time, support in the U.S. and Canada will be unavailable. APAC and EU Support will remain open as normal. For urgent matters, please add "Urgent" to your ticket/email subject or press "1" when prompted to escalate a call on the iLab Support phone, and we will prioritize those requests first.

sign-up

Welcome to HILIFE iLAB Core facility service portal

University of Helsinki users

Login in using HAKA credentials, i.e. normal UH credentials.
This connects your iLab account to the HAKA directory.
During registration, select PI/Lab/Research Group from a dropdown menu.
Group membership connects you with appropriate funds (WBS)
You may apply membership in multiple Groups/Labs
If you do not see your PI on the list please reach out to iLab Support

University of Helsinki PI's

You do not need to register separately - your account is created through SAP integration
Log in with your HAKA credentials.
Invite/approve Group members and manage your funds (WBSs) through 'Manage Groups'

Users outside University of Helsinki

Please register here

Getting started

Online help site for iLAB by Agilent

Quick guide to setting up your iLab account can be found here

Privacy Policy

Agilent's Privacy Notice can be found here

Core Name	Primary Contact	Email	Phone Number/Ext
Biomedicum Functional Genomics Unit (FuGU)	Anne Mäkelä	fugu-support@helsinki.fi	+358-50-4420228
DDCB - Faculty of Pharmacy Unit	Päivi Tammela	paivi.tammela@helsinki.fi	+358 50 4480886
DNA Sequencing and Genomics Laboratory (BIDGEN)	Petri Auvinen	petri.auvinen-at-helsinki.fi
FIMM Genomics Sequencing	Sari Hannula	sari.hannula@helsinki.fi
FIMM High Throughput Biomedicine Unit	Laura Turunen	laura.turunen@helsinki.fi	+358 50 415 5578
FIMM Single-Cell Analytics	Jenni Lahtela	jenni.lahtela@helsinki.fi	+358 50 319 8725
Flow Cytometry Unit	Nina Peitsaro	nina.peitsaro at helsiinki.fi
Genetically Modified Rodents Unit	Satu Kuure	satu.kuure@helsinki.fi
Helsinki Metabolomics Center	Anni Nieminen	fimm-metabolomics@helsinki.fi	+358443158017
Instruct-HILIFE	Biocomplex	grp-biocomplexservice@helsinki.fi

HAKA User:

Not a University of Helsinki user? (no Helsinki University Credentials)